Terms and Conditions

Buying from us:

All purchases made on this website are governed by these Terms and Conditions.  The Terms and Conditions governing purchases made will be those in effect at the time you place an order.  Well will confirm acceptance of your order by sending an e-mail to the e-mail address you have provided us with.  At this point the purchase contract is made and we will supply the goods in accordance with these Terms and Conditions.  Please examine goods immediately and inform us in writing within 48 hours of delivery of any breakages or discrepancies.  Damaged goods must be retained for inspection and/or return.  These Terms and Conditions supersedes any other terms.

How to place an order & Payment:

We accept orders through our website. For web orders, we accept all major credit and debit cards via PayPal. For security reasons we do not store your credit card details either electronically or on paper. We also accept payments made by cheque to: Made in Provence and sent to: Made in Provence, 2 Windmore Hall, Mutton Lane, Potters Bar, Herts. EN6 3BH. An order will not be despatched until cleared full funds are received.

Product Availability:

All items are subject to availability In the event that the products you have ordered are out of stock we will contact you to discuss the options available. Made in Provence reserves the right to substitute items which are unavailable with items of equal or greater value.

Prices:

The prices listed on the website are current at the time at which they are displayed and are subject to change at our discretion except in case of obvious error. Made in Provence retains the right at any time to revise prices to take account of any increases in costs including the increase or imposition of any tax, duty or other levy and any variation in exchange rates. We will take all reasonable steps to inform you of any relevant revision of prices at the time of acceptance of your order. Unless otherwise stated the price quoted will include VAT when applicable. Prices quoted do not include the cost of delivery which will be charged at the amount specified on the website and added to the final value of the order.

Delivery:

We currently only deliver to the UK mainland. Please contact us by mail for International delivery charges.  A signature is required for all orders that are delivered by our courier services. You will not be charged for any incorrect goods or goods which you have not received. In all instances our liability will be limited to the price of the goods not delivered or incorrectly delivered and the cost of delivery. It is your responsibility to ensure that an appropriate person is available to receive and sign for the delivery on the day the goods arrive to the delivery address (main reception area for businesses or home address provided to us for delivery). Deliveries will generally reach you within 10 working days of receipt of your order. Time is not of the essence for delivery. 

Delivery charges apply as follows:

Free delivery for orders of £20.00 or above. 

Standard Royal Mail Service:

£3.50

Customised Hampers and filled Baskets delivery service:

£4.50 per delivery address


Where payments are made by cheque, deliveries will be despatched five working days from date of receipt of the cheque for the value of the goods and delivery. However, we will not be held liable should delivery times exceed this time for circumstances which are out of our control.

Return:

Any item(s) that you believe to be unsatisfactory will be replaced or refunded upon your request, as long as you return the goods to us within 10 business days of having received your order. We strongly recommend inspecting your products on receipt, to ensure that you are completely satisfied. If for any reason you receive a product that you feel does not meet Made in Provence high quality standards, please contact us the same day you receive the delivery.

Data Protection:

To conform with Data Protection Act 1998, we inform you that we will record our customers' names and addresses on our computer for the sole purpose of trading with them or sending out information. Names and addresses will not be passed on to third parties without the express permission of the customer.

Limitation of Liability:

Our liability under these Terms and Conditions are limited to the price of the goods ordered.

General:

These Terms and Conditions shall be governed and construed in accordance with the laws of England and any disputes will be decided only by the English court. Should you have any queries, please email our customer services to info@madeinprovence.co.uk or call 01707 661274.

Privacy Policy:

This privacy policy sets out how Made in Provence uses and protects any information that you give Made in Provence when you use this website. Made in Provence is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Made in Provence may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 6th October 2009.

What we collect

We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping
  • We may use the information to improve our products and services
  • We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@madeinprovence.co.uk.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to:

Made in Provence, 2 Windmore Hall, Mutton Lane, Potters Bar, Herts. EN6 3BH.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Copyright Protection 

The content of this website is protected by international copyright protection and should not be used or reproduced without the owner's permission.

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